I was introduced to Motorpool and their amazing customer service as they were a sponsor to my sports team, Silicon Valley Roller Girls. As a sponsor, they went out of their way to include us in events and gave a discount to all roller girls coming into their shop. I was blown away the first time I went in there for a 40k mile check in -- the price was absurd (read: inexpensive), the shop was super comfy for a waiting customer (SNACKS!), and everyone I talked to was beyond friendly. The latest time I've brought my car in, I've been treated like family. The owner, Steven, has promised to never let me go alone in buying a car (like a reliable big brother!), and gave me hugs when said new car had massive issues within the first 3 weeks of having troubles. I had texted him late one night and brought my car in, nearly with no appointment necessary. He goes out of his way to be generous and providing me with great service. The best part: I know I'm not alone as all my friends also go here and experience the same level of service. Not a fluke! I don't think I'll ever go anywhere else besides here; I trust Motorpool and their work is fantastic.